Terms of Use

Who We Are

ThresholdXpert ("we", "us", or "ThresholdXpert") provides a physiological analysis and AI-assisted training platform for coaches and endurance athletes. These Terms of Use govern your access to and use of the ThresholdXpert platform, including our web app and website (the "Platform"). By creating an account or using the Platform, you agree to these terms.

Who Can Use ThresholdXpert

You must be at least 13 years old to use the Platform. If you are under 18, you need the consent of a parent or guardian. By creating an account, you confirm that the information you provide is accurate and that you have the legal capacity to enter into this agreement. The Platform is intended for users in Europe (EEA and UK).

Your Account

You are responsible for keeping your login credentials secure. Do not share your password with anyone. If you suspect unauthorised access to your account, contact us immediately via our contact form. You are responsible for all activity that occurs under your account. We reserve the right to suspend or terminate accounts that violate these terms or are used for fraudulent purposes.

What ThresholdXpert Provides

ThresholdXpert is a physiological analysis and AI-driven adaptive training platform for coaches and endurance athletes. It analyses test data (such as CPET, lactate, and NIRS), helps derive training zones, and can generate personalised training plans based on your physiology, goals, and fitness data.

The training recommendations and analytical outputs provided by the Platform are for informational purposes only. They are not a substitute for advice from a qualified coach, sports scientist, or medical professional. Always consult a doctor before starting a new training programme, particularly if you have an existing medical condition. We make reasonable efforts to keep the Platform available, but we do not guarantee uninterrupted access. We may update, modify, or temporarily suspend the Platform at any time.

Subscriptions and Payment

Access to ThresholdXpert may require a paid subscription, depending on the plan you choose. Current pricing is shown on our website. Subscriptions may renew automatically at the end of each billing period unless you cancel before the renewal date. Payments are processed by our third-party payment provider (Stripe). We do not store your full card details. Subscription fees are non-refundable except where required by applicable European consumer law. If you believe a charge was made in error, use our contact form within 14 days of the transaction.

Free Trial

Where a free trial is offered, new users may receive a limited trial period as described at sign-up. At the end of the trial, you may be prompted to enter payment details and choose a subscription plan to continue using paid features. If you do not subscribe, your access to paid features will stop, but your account and data may be retained for a period in case you decide to return, in line with our Privacy Policy.

Cancellation

You can cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. You will retain access to the Platform until then, unless otherwise required by law.

Your Content and Data

You own the training data and other content you upload to the Platform. By using ThresholdXpert, you grant us a licence to use that data to provide and improve the service. You are responsible for ensuring that anything you upload does not infringe third-party rights and complies with applicable laws. Your personal data is handled in accordance with our Privacy Policy.

Acceptable Use

You agree not to:

• use the Platform for any unlawful purpose;
• attempt to gain unauthorised access to any part of the Platform or its infrastructure;
• upload malicious code or anything that could disrupt the Platform;
• scrape, copy, or redistribute Platform content without our written consent; or
• misrepresent your identity or provide false information.

We may suspend or terminate your account if you breach any of these rules.

Intellectual Property

All content, software, and technology underlying the Platform is owned by or licensed to ThresholdXpert. Nothing in these terms transfers any intellectual property rights to you. You may not copy, modify, distribute, or create derivative works from any part of the Platform without our prior written consent.

Third-Party Integrations

ThresholdXpert may integrate with third-party services including Polar, Garmin, payment processing, hosting, and email delivery. Those services are governed by their own terms and privacy policies. We are not responsible for the conduct of third-party services or the accuracy of data they provide.

Disclaimers

The Platform is provided "as is" and "as available". We make no warranties, express or implied, about the suitability, accuracy, or completeness of the training recommendations, analysis outputs, or any other content on the Platform. Training involves physical exertion. Use the Platform at your own risk. ThresholdXpert is not liable for any injury, illness, or adverse health outcome arising from following training recommendations or analysis generated by the Platform.

Limitation of Liability

To the fullest extent permitted by applicable European law, ThresholdXpert's liability to you for any claim arising out of your use of the Platform is limited to the amount you paid us in the three months before the claim arose. We are not liable for indirect, incidental, special, or consequential damages, including loss of data or loss of profit, even if we have been advised of the possibility of such damages. Nothing in these terms excludes or limits liability that cannot be excluded or limited under mandatory consumer protection law in your country of residence in the EEA or UK.

Governing Law

These terms are governed by the laws of England and Wales, and by applicable European Union and UK consumer protection law. Any disputes will be resolved in the courts of England and Wales, unless mandatory local consumer protection laws in your EEA/UK jurisdiction require otherwise. You may also use the EU Online Dispute Resolution platform where available.

Changes to These Terms

We may update these terms from time to time. If we make material changes, we will notify you via email or an in-app notice before the changes take effect. Continued use of the Platform after changes take effect means you accept the updated terms.

Contact

For questions about these terms, use our contact form. For privacy-related questions, see our Privacy Policy.